Terms & Conditions

1. Booking Confirmation

• A valid credit card is required to confirm your booking.
• All bookings are subject to availability at the time of reservation.
• Bookings will be confirmed via email or written confirmation from the hotel.

2. Check-in & Check-out

• Check-in time: 2:00 PM
• Check-out time: 12:00 PM (Noon)
• Early check-in and late check-out requests are subject to availability and may incur additional charges.

3. Cancellation Policy

• Standard Rate: Cancellations made up to 48 hours before check-in will not incur any charges.
• Non-Refundable Rate: Cancellations will result in 100% of the stay being charged.
• No-shows or cancellations made less than 48 hours before check-in will result in a charge for the first night’s stay.

4. Payment Terms

• Full payment for the stay is required upon check-in unless otherwise stated.
• Additional services or facilities used during the stay will be charged upon check-out.

5. Identification Requirement

• All guests are required to present valid identification upon check-in (passport, driver’s license, or government-issued ID).

6. Children & Extra Beds

• Children under the age of 5 stay free of charge when using existing beds.
• Extra beds can be arranged for an additional charge and must be requested at the time of booking.

7. Pets

• Pets are not allowed unless otherwise stated or agreed upon prior to arrival.

8. Guest Conduct

• Guests are expected to behave responsibly and not cause any disruption to other guests.
• The hotel reserves the right to ask guests to vacate the property if they are found causing damage or disturbances.

9. Damages

• Guests will be held responsible for any damage caused to hotel property during their stay. Charges for damages will be applied at the hotel’s discretion.

10. Force Majeure

• Hotel Vista Mussoorie will not be held liable for failure to perform its obligations under these terms due to circumstances beyond its control (e.g., natural disasters, pandemics).

11. Liability

• The hotel is not responsible for loss or damage to personal belongings. Guests are advised to use in-room safes and ensure that valuables are secured.

12. Privacy Policy

• Personal information collected during booking will be used strictly for reservation purposes and will not be shared with third parties unless required by law.